Got Questions? We've Got Answers.

RBS (Responsible Beverage Service) training is an educational program that teaches owners, managers, and servers how to serve alcohol responsibly and avoid illegally selling to underage or intoxicated patrons. Many states require RBS certification for anyone working in on-premises alcohol service.

No. ServeTrain is 100% online. All courses are self-paced and video-based, so you can train from any device with an internet connection.

Yes. The entire course is delivered through video lessons, supported by interactive quizzes and a final examination.

Yes. You can pause at any point and pick up where you left off when you return. Just make sure to exit the course properly using the exit button so your progress saves correctly.

State regulations require students to complete a set number of training hours before certification. Each lesson has a minimum time requirement to make sure you've had enough time to absorb the material. You'll be able to move on once that time has been met for each lesson.

Your certificate is valid for 2 years from the date it was issued. After that, you'll need to retake the course and pass the exam again to renew your certification.

Yes. After finishing all 6 lessons and passing the final exam with a minimum score of 80%, you'll receive a ServeTrain certificate in PDF format with your name and certification date. You can access and print it from your "My Account" page at any time.

Anyone involved in the direct service or sale of alcoholic beverages at a licensed establishment. That includes bartenders, servers, cashiers, doormen, bouncers, and managers. Part-time, full-time, temporary, and permanent employees all qualify.

Yes, if your debit card has a Visa or MasterCard logo on it. If it doesn't, you'll need a different payment method. Prepaid credit cards from grocery or convenience stores also work.

No. ServeTrain only accepts online payments via credit or debit card. If you don't have access to a card, prepaid Visa or MasterCard gift cards are available at most retail stores and work for online checkout.

Yes. Enter the information of the person taking the course (name, email, date of birth) in the registration fields. The paying person's credit card details go in the billing section only. Don't enter the cardholder's name anywhere else on the page.

Your username is the email address you used when you signed up. If you've forgotten your password, click the "Forgot Password?" link on the login page, enter your email, and a new password will be sent to your inbox.

Log in to your account from any computer with a printer and click "Print Certificate." You can also save the PDF to your device and print it later at a library, office, or print shop.

The course uses video content, so a broadband connection is recommended. If your connection is very slow, try using a different computer or network. Public libraries, workplaces, and coffee shops often have faster internet available.

Yes. Purchase a coupon code valid for the number of employees you need. Pay once by credit card, receive a code, and distribute it to your staff. Each employee enters the code during registration and enrolls at no additional cost to them. Visit our Corporate Solutions page for details.

Manager accounts require verification because they include access to the server tracking database. After signup, please allow up to 24 hours for ServeTrain to verify your liquor license information. You'll receive a confirmation email once your account is approved. If your application is declined for any reason, your payment will be refunded.

The course is designed to improve public health and safety, establish a higher professional standard for hospitality service, strengthen the business viability of responsible establishments, and support quality of life in surrounding communities.